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Privacy Policy

Effective Date: February 4, 2026

1. Introduction

Brokers Capital Group, Inc. DBA Mortgage Lending Desk (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://mortgagelendingdesk.com and when you interact with our mortgage brokerage services.

Company Information:

  • Legal Entity: Brokers Capital Group, Inc.
  • DBA: Mortgage Lending Desk
  • CA DRE: #02179896
  • NMLS: #2350416
  • Address: 9454 Wilshire Blvd. Suite 208, Beverly Hills, CA 90212
  • Phone: 424-283-8178
  • Email: yana.bekher@mortgagelendingdesk.com

2. Information We Collect

We collect information that you provide directly to us, including:

  • Contact Information: Name, email address, phone number, and mailing address.
  • Financial Information: Income, employment history, assets, and other data necessary for mortgage pre-approval and processing.
  • Loan Qualification Data: Self-employment duration, bank deposit amounts, construction budgets, property equity estimates, rental income coverage, and other scenario-specific information collected through our intake forms or conversations with our team.
  • Usage Data: IP address, browser type, and how you interact with our website via cookies.

3. How We Use Your Information

We use your information to:

  • Provide mortgage brokerage services and process loan applications.
  • Communicate with you regarding your loan status, appointment reminders, and document requests via email, phone, or SMS.
  • Send you qualification updates and next-step notifications related to your mortgage inquiry.
  • Improve our website and customer service.
  • Comply with legal and regulatory requirements.

4. SMS/Text Messaging Policy (A2P 10DLC Compliance)

4.1 Consent & Opt-In

By submitting your phone number through our website forms, chat widgets, or calendar bookings, you may separately choose to opt in to receive text messages from us. Opting in to SMS messaging is always voluntary and is never required to submit a form or receive our services.

We offer two separate categories of text messages, each requiring independent consent:

Non-Marketing Messages: Loan qualification updates, appointment confirmations and reminders, document collection requests, and service notifications related to your active mortgage inquiry.

Marketing Messages: Educational content, company updates, and general information about our services.

You may opt in to one, both, or neither category. Your choice does not affect your ability to use our services or submit forms on our website.

4.2 Message Frequency & Rates

Message frequency varies based on the status of your loan inquiry and your communication preferences. Message and data rates may apply. Contact your wireless provider for details about your text and data plan.

4.3 Opt-Out

You may opt out of SMS communications at any time by replying STOP to any message you receive from us. After you text STOP, we will send a confirmation that you have been unsubscribed. You will no longer receive text messages from us. If you wish to rejoin, you may opt in again through our website.

4.4 Help & Support

If you are experiencing issues with our messaging program, reply with the keyword HELP for assistance, or contact us directly at yana.bekher@mortgagelendingdesk.com or 424-283-8178.

4.5 Non-Sharing of Mobile Information (MANDATORY DISCLOSURE)

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4.6 Carrier Liability

Carriers are not liable for delayed or undelivered messages.

5. Sharing of Information

We do not sell your personal information. We do not buy, sell, or trade consumer leads or personal data.

We only share your data with:

  • Lending Partners: Financial institutions and lenders necessary to secure your mortgage, solely for the purpose of processing your loan application.
  • Service Providers: Third-party vendors who assist in our operations (e.g., credit reporting agencies, document storage, CRM platforms) under strict confidentiality agreements.
  • Legal Authorities: When required by law or to protect our legal rights.

We do not share, sell, or transfer your personal information to any third party for their own marketing purposes.

6. Data Security

We implement industry-standard security measures, including SSL encryption, to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal information. California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise these rights, please contact us at the email provided below.

8. Age Requirement

Our services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected information from a person under 18, we will take steps to delete that information promptly. If you believe a minor has submitted personal information to us, please contact us at yana.bekher@mortgagelendingdesk.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy, please contact:

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